Store Policy

DUE TO COVID-19: no refunds or exchanges will be permitted at this time for the safety of employees and customers. We apologizes for the inconvenience.

URGENT MESSAGE! PLEASE READ BEFORE PLACING YOUR ORDER!

***Due to the global pandemic, our shipping times may vary due to our couriers.***

Orders are not processed on holidays.

Standard Shipping: Please allow up to 2 business days to process your order BEFORE shipping. When a customer places an order, they will be provided with an estimated date of delivery, based on the availability of the selected items and the shipping address.

Shipping Methods: Standard Shipping [1 to 7 business days] - Signature confirmation is NOT included and your package is not insured.

Tru Glam is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

Tru Glam is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation. Tru Glam IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER.

We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled.

We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.